At adfenix, we are leading an industry revolution, empowering thousands of real estate agents across 12 countries to transition from print advertising to the digital age. With a strong team, cutting edge technology and having recently signed several 1+ MEUR contracts, we are growing rapidly. We are now searching for someone to help our customers by providing world class support and take a lead on our inbound support and help center.

User support is the backup that saves the day for our customers. Our ambition is to make an intuitive product and an excellent onboarding, but with rapid growth there will always be a place for a hero. If responding to incoming tickets and helping users in desperate need is your game you might be the one for us. You will resolve tickets and build our help center, improve our support processes and set up the tools. This is a perfect learning environment to level up.

We are searching for a high-performing individual who is eager to work in an awesome startup-culture where you will get plenty of possibilities to grow.

Who are you?

• emphatic and feels good when you help other people
• takes responsibility and resolves questions
• communicates with ease with all types of people
• structured personality
• you prefer chat support, but are comfortable with phone support
• a good communicator – we’re in a agile environment with quick interactions
• a person eager to learn new stuff – both personally, professionally & entrepreneurially

Experience requirement

• previous experience as a support agent
• track record of technical support questions
• producing content for a help center is an advantage
• team leader or management responsibility is an advantage

Our offer to you

By joining adfenix you will be part of an amazing journey of a new startup. A journey where you are a key player. We believe in gathering awesome people, give them an inspiring objective and then stand aside and let them show how it’s done. No micro management, but plenty of coaching and high fives from our leaders.

This will give you the opportunity to unfold your potential by pursuing your own ideas and projects, enabling a steep learning curve and many possibilities to grow – both personally, professionally and entrepreneurially.

Our hope is that you want to join us on this journey as a fast-paced startup environment where we push each other’s boundaries.

If you want to join us, please send your CV and a short motivation to future@adfenix.com or apply here. If you have any questions, we are always ready for a call or fika.