Technical Customer Support

Salary Competitive

At Kisi, we’re creating modern keyless entry systems aimed to make door access digital, seamless and secure. Our simple dashboard and easy-to-use app save administrators and employees time, resulting in a more positive and secure work experience. Are you passionate about customer success and want to be part of a international tech startup? We are looking for a Technical Customer Support!


We are looking for a Technical Customer Support to be the main point of contact for Kisi’s existing accounts. Foster positive and long lasting relationships with our clients and help with account migrations as well as upcoming expansions. The ideal candidate has a proactive and energetic attitude and is not afraid to handle complex technical and analytical issues interfacing with IT. Join the Kisi Krew as a Technical Customer Support and work together with the Sales and Product team in a rewarding and demanding work environment!

 

Requirements

  • 2+ years experience in a technical client services environment
  • Proven success managing clients at a B2B company
  • Technical project management skills preferred
  • Outstanding interpersonal skills and a natural ability to build relationships
  • Ability to learn technical concepts quickly and a general interest in tech
  • Excellent written and communication skills

 

Why Kisi?

  • We re-built door security from the ground up, and want you to share our passion for taking access control, a $65Bn industry, to the 21st century.
  • We’re fun to work with, believers in mobile and IoT, and located in the US, Sweden, and some more places around the world!
  • The product is ready for scale and it is a greenfield opportunity to disrupt a 20 year old facility driven market with an IT centered 10x better product.
  • We have our annual Kisi Kamp with the whole team, as well as team lunches and events!

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Wellness
Wellness

Strengthen your body with office yoga and handstands or leave your body in good hands by our masseuse.

See all 14 benefits

Working at
Kisi Inc.

Access every thing. Kisi is one of the major disruptive players in the access control industry, bringing a fully cloud based approach to managing and monitoring physical security for offices and many more highly frequented spaces. We envision a world in which access is fully digitized, easy to manage, and not constrained by keys, cards, fobs or transponders. We offer state of the art apps that make sharing as convenient as entering an email address. We re-built door security from the ground up, and want you to share our passion for taking access control to the 21st century. We’re fun to work with, believers in mobile and IoT, and located in the US, Sweden, and some more places around the world!The product is ready for scale and it is a greenfield opportunity to disrupt a 20 year old facility driven market with an IT centered 10x better product. We have our annual Kisi Kamp with the whole team, as well as team lunches and events! Customers are typically office buildings, gyms, gated communities, and smaller municipalities with shared spaces, and our biggest markets are the US and Canada. The Kisi team works from 15 countries and represents 30 different nationalities. We boast a New York HQ, a Stockholm office, and a global remote team spanning America, Europe, Africa, and Asia. We're purpose-driven and lean on Kisi's mission, vision, and values. Our people connect over our weekly lunches, annual meetups, and inspiring team events. At Kisi, you will have the freedom to do your work in the way you work best. There’s a flat hierarchy (work alongside our co-founders Carl, Max, and Bernie!), a strong sense of ownership, and the freedom to get creative. We also try to limit meetings as much as possible, so you can have dedicated focus time. Our mission is clear: ensure ease of facility access and remote space management, providing access systems to create a secure future where spaces are connected and accessible without boundaries.

Read more about Kisi Inc.

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