Customer Experience Manager

Salary Competitive

We’re looking for a super customer oriented person to build a fantastic user experience at Anyfin. We’re a small but ambitious team that are growing very quickly with the goal of becoming the consumer’s best friend and help people get away from high interest rates and hidden fees.


As a Customer Experience Manager you will be responsible for all processes that involve customer interaction. This means you will design and determine our customer communication (what to say), communication channels (where to say it) and communication processes (how and when to say it). You will also be responsible for communicating directly with our customers and potentially build a Customer Experience team in the future.

 

We offer you

  • The possibility to build a FinTech company from the ground
  • To be part of an experienced and international team
  • Driven, fun colleagues with a can do mentality you can ask for advice and help you to implement exceptional ideas

 

We require that you

  • Have experience from a customer centric job
  • Have excellent Swedish and English skills
  • Have the ambition and talent to develop a team
  • See endless opportunities - we believe anything can be done
  • Can work together with our development team and prioritize which processes should be automated

 

We believe you have

  • 2+ years of experience from relevant customer centric job
  • Graduated from university

 

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 13 benefits

Working at
Anyfin

Anyfin is a fintech company based in Stockholm. We provide smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world’s financial health. We are a fast-growing team of 100 co-workers specializing in programming, artificial intelligence, design, customer success and credit underwriting. Working for Anyfin is an exciting journey, where we are all close to the decisions and what’s going on in the company. We constantly explore new ways, fail fast and challenge to improve. We never settle. Anyfin is a great place to work because: - Our interests are in alignment with the customers’. We truly care for people, which means they can trust us without a doubt. We would never do anything we wouldn’t want ourselves. - Technology is king, we want to do it right from the start: agile, modular and on the forefront of innovation. - The time from idea to reality is short and we all contribute to the company success. - We are a team of ambitious, competent and kind people. - Together with strong financial backing, it's a pretty sweet deal.

Read more about Anyfin

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