Customer Project Manager

Salary Competitive

Are you an experienced project manager within the pharmaceutical, clinical research and life-science industries looking for a new, exciting career opportunity? Join us in our mission to help pharmaceutical companies accelerate the development of new and better treatments through digitalizing clinical research and help us improve the lives of patients all over the world!


Trialbee is a next generation provider of cloud-based solutions to the life-science industry. We offer software and online systems for efficient clinical trial management to pharmaceutical and clinical research companies. Our mission is to help pharmaceutical companies accelerate the development of new and better treatments through digitalizing clinical research, thereby helping patients and people in need to improve healthcare outcomes. We create value for our clients by connecting stakeholders and leveraging digital solutions to drive trial adherence and retention. Since our founding in 2010, we have successfully engaged patients in 48 countries for major pharmaceutical companies across several therapeutic areas. Today, Trialbee has won multiple prominent awards such as being on Red Herring’s list of Global Top 100 and being listed in the top 40 companies on the Digital Health and MedTech list.

Trialbee is now looking to recruit an organized, team-oriented Customer Project Manager with experience from clinical trials or the pharmaceutical/medical device industry to join our team in central Malmö. The right person will provide excellent high-quality service and on-time delivery of our solutions. As Customer Project Manager, you will serve as the primary client contact and be responsible for initiating, planning, execution, monitoring and close-out of customer projects.

We are looking for someone who is passionate about customer delivery, project management and is looking to make a difference in the lives of patients. You are stress-resistant and can handle multiple project at the same time because you understand how to prioritize and what to do if an urgent matter occurs. You enjoy working in an innovative and international environment and are an energetic and creative individual with a positive can-do attitude.

Responsibilities:

  • Drive and manage multiple projects from start to finish while securing client satisfaction
  • Interpretation of sponsor materials and client needs to assess all project deliverables and requirements
  • Developing, reviewing and approving all related documentation for submission to relevant ethics committees
  • Co-ordinate activities from different functions and vendors
  • Managing project budgets
  • Prepare and conduct training sessions
  • Collect customer feedback and provide suggestion for system improvements to the development team
  • Participate in or initiate continuous improvement initiatives related to customer projects
  • Collaborate with QA and Regulatory to write or amend documentation
  • Work closely with sales and business development in the preparation of RFPs.
  • Occasionally assist sales support efforts

Experience and Qualifications:

To be a successful Customer Project Manager at Trialbee, you are required to have a relevant academic degree and have at least 5 years of experience from the pharmaceutical or life-science industry, preferably within clinical operations and have 3-5 years experience within project management. You must be very detailed-oriented, structured and have excellent communication skills. You have strong public speaking skills and are accustomed to preparing presentations and holding presentations in front of groups of various sizes. Fluency in English both orally and written is required. You have an excellent track record from previous positions and strong knowledge about the complexity and challenges of running global projects within the life-science industry. Experience from digital marketing and/or software development is a strong advantage.

Please apply with your CV and cover letter in english or your application will be rejected.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Working at
Trialbee

Trialbee is a leading expert in patient recruitment and retention focusing on clinical trials. We provide end-to-end technological solutions to assist our clients in accelerating medical research and effectively connect patients to life-changing treatments. As an award-winning forerunner in the computer software and life science industry, we know that high-quality products are created through passion, creativity and teamwork.  The Trialbee TeamAs a highly driven and ambitious team, we work hard to ensure that we reach our goals and that our products live up to the high standards we require. We find it important to help each other so that we can reach our goals together, and at the same time have fun.We build our team carefully, and our thorough selection process highlights the combination of professional skillset and culture fit. This way we have created a team where each team member adds significant value. Diversity and InclusionWith headquarters located centrally in Malmö, Sweden, and operations in the US, our team members come from all over the world: from Mexico to Canada and the US, and all the way to the UK, Sweden, Faroe Islands and Portugal (to name a few). English is our main language due to our international team and the global scope of our services. Improving Lives by #AcceleratingHealthAt Trialbee, every voice matters, and everyone makes a difference. As a team, we work hard every day to help improve patients' lives all over the world. With the help of top of the line technologies, we can offer innovative solutions that give both the patients and study teams an intuitive and engaging experience.Trialbee is a truly vibrant, energetic and inspiring place to work at, and our common goal to make the world a better place both unites and connects us as a world class team

Read more about Trialbee

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