We are growing - fast! In one year our userbase grown from 5 000 to 75 000 users and we have saved over 20 000 000 SEK by helping our users cancelling or improve subscriptions. In April 2017 Swedbank invested 15 000 000 SEK in our company and we are now integrating our platform into Swedbank, making our features available to over 4 200 000 Swedish customers. The difference between a decent and a great tech company lies within the experience, therefore we need you - a customer support superhero!

You will be responsible for our customer relations, mainly by monitoring and answering to inbound communication. As a startup, we started with e-mail support and have now implemented Zendesk support system to enable chat and phone support on top of the e-mail.

A big part of the responsibility as customer support manager is analysis and tracking. What kind of support tickets are we receiving? How is the satisfaction rate? How can we improve the product to reduce the number om support tickets while keeping a high satisfaction rate?

We believe that great customer support is an important piece of the puzzle to good sales numbers, therefor your role will be essential to our success!

Daily tasks include

- Answering to support tickets from several channels, including e-mail, chat and phone.

- Perform analysis on the support KPI: s/Metrics

- Produce a strategy of improvements that can be done within the product to improve KPI: s/Metrics

- Assisting in order management

This role can be summarized in 3 key skills that will make you thrive:

- A passion for service and people

- An Analytic mindset to find solutions

- Understanding that support tickets are a great channel for inbound marketing

Native/Bilingual proficiency in both English and Swedish is mandatory

Want to be a part of one of Gothenburg's fastest growing startups and a one of a kind experience? We look forward to meeting you in person!

P.S - We ALWAYS allow our team members to take part of our stock option program.