At Minna Technologies, we are on a mission to bring power to the modern consumer through effortless subscription management. Founded in 2015, with partners such as Swedbank and Danske Bank, we are currently one of Europe's fastest growing FinTech companies. Our world-leading subscription management products reach 9+ million and help people save time, money and effort.

About the job

“Customer Relations Manager”. Quite a fluffy title that comes with a number of meanings, right? Yes, we know it’s fluffy. We also know that it was indeed the title that probably first caught your attention, so in order to keep that curiosity of yours going, we have written down this short summary about what it means to us.

As the new Customer Relations Manager in this family of talents, you will be responsible for handling and nurturing the relationships with our beloved users. We believe that great customer relationships are built upon humility, patience and a genuine passion for helping people, and we now need someone just like you to provide that to our users. In order for you to be able to do so, you use chat, email, phone, and social media as your magic tools to help our users with whatever questions they have.

What can we improve to help our users? What do they want us to build? How can we maintain a high satisfaction rate? Those are the type of questions you will act upon on a daily basis, and you are also responsible for analyzing and tracking the feedback that we receive.

One could say that you are the voice of our users, and it is up to you to share their thoughts and opinions with the rest of the team. Needless to say, you will be an important part in the journey of conquering the world together with the rest of us. Pretty awesome and inspiring, right?

For you to be able to thrive in this role, the following attributes are preferable: 

• Native/Bilingual proficiency in both English and Danish is mandatory
• Experience in working with customer relations
• You are motivated by both the benefits and the challenges of working in a fast-paced startup
• A passion for helping people and finding new creative solutions on how to do so

What we offer you

At Minna Technologies, we strive to have a caring and inspiring work environment where you are encouraged to be yourself, and where you can grow as a person.

We believe in a culture that makes everyone feel appreciated, included and respected. In fact, our aspiration is to create such a good work environment that you will never feel the urge to apply for another job ever again!

In order to create an amazing workplace, we strongly believe that the office must feel like your second home. That is why we put great effort into making our office feel cozy and welcoming. Going to work should be a pleasure!

Besides putting lots of effort into our culture and office, we also offer several other employee benefits. Here is a summary of what you can expect when working at Minna Technologies:

• Stock option program
• Housing in Gothenburg (we will assist if you need a place to and)
• 5 weeks of paid vacation
• Parental leave
• Computer of your choice
• Career planning and coaching
• Team Weeks twice a year
• Flexible work hours
• Social gatherings with colleagues (e.g., outdoor activities and board games) 
• After works
• Free beverages (smoothies, soft drinks, energy drinks, coffee etc.)
• Free lunches during workshops and hackathons

If you would like to learn more about our company culture, we encourage you to check out our Instagram page Life at Minna Technologies.