Bannerflow was founded 2010 as one of the first companies in the world digitalizing the creation process of ads online. More than 1 000 brands in 60 countries have embraced Bannerflow's smart technology for making digital marketing less mysterious and more effective. Bannerflow has been named as one of Sweden and Europe's fastest growing tech companies on numerous lists. We have been on the Deloitte Tech 50, named as a DI Gasell company and also as one of Europes 1000 fastest growing companies.

Do you love helping customers achieve their goals? Are you super motivated, proactive in your approach and a people person?

If you answered yes to the above, it sounds like Customer Success is your bag.

Our goal is to have the happiest customers in the world 

This means our customers are the beating heart of our business. For us, Customer Success is more than a part of the company, it’s an entire mindset. Everything we do at Bannerflow, regardless of position, is for the customer.

As a Customer Success Manager, your ultimate goal is to make sure that your customers reach and exceed their goals within digital advertising through using the Bannerflow platform. You will own the overall relationship with your assigned customers, from getting them successfully onboard, to help them develop more sophisticated advertising.

As their first point of contact, you will be close to both decision makers and designers. Acting as their trusted advisor and pushing the boundaries of the customer’s mindset. Internally you will be their advocate, supplying valuable feedback and knowledge, which will be used to improve the Bannerflow product. The outcome is increased value, satisfaction, and renewal of the customer.

Who you are

To land this gig you must be humble, engaging and you’re a rock star when it comes to building strong relations with people. You believe that it’s all about listening and understanding – for you, every customer is unique. At the same time, you’re driven and proactive in the way you think and act.You are always one step ahead of things and are often proposing the next natural step for a customer (before they are even imagining it!).

You are a true team player and understand that strength comes from making the most of smart colleagues. You want to learn every day and develop your skills, as well as share your knowledge and experiences with others.

You have:

• A genuine passion for customer success!
• Experience in Customer Success, Account Management or similar. 3+ years.
• Experience in digital marketing.
• Experience in contract negotiation.
• Fluency in English, oral and written.
• Great presentation skills.
• The ability to turn problems into opportunities.
• Strong drive and a proactive mindset. You don’t wait for the answer, you seek it for yourself.
• The ability to thrive in an energizing and fast-paced environment.

Interested?

If what you’ve read so far sounds awesome and if you’re serious about this, here’s what to do next.

Help us get to know you by submitting your CV, cover letter and/or any other information you see fit in order to present who you are. You also need to show you have a little something extra!

There’s a pretty extensive hiring process for this position and involves problem-solving, personality and ability tests . If successful, you’ll be meeting quite a few from us and we’ll be asking a lot of tough questions. However, our recruitment process is designed to be a two-way conversation. We want to get to know you and we also want you to get a first-hand insight into what it will be like to join Bannerflow.

We’re super excited about receiving your application and hope to talk soon.

Candidates must be eligible to work in Sweden full time without restriction.