Customer Success Manager

Salary Competitive
LOOP is reshaping Learning & Development. Companies worldwide are struggling to ensure that they have the skills necessary to stay competitive. Talents are hard to find and harder to retain, therefore the ability to create and share skills internally is increasingly becoming a competitive advantage. As LOOP’s customer success manager you will represent LOOP and will be the primary point of contact for our existing customers, helping them to get the most out of our products.

You will ensure the best customer experience possible, which in turn will result in customer retention and expansion.

 

Some of the activities you will be responsible for are:

- Onboard new customers, including training, setting up the platform etc.

- Regularly follow-up customers, in order to monitor the progress, keep them satisfied and ensure success

- Make sure the customer always has the most effective products and configuration for their needs

- Be the link between the customer and LOOP, identifying customer needs and communicating them to the Team

 

This internship will last three (3) months, provided we are mutually satisfied at the end of the internship we will offer you a part-time position.

 

 

 

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Working at
LOOP

LOOP's unique and innovative mentoring platform and concept turns all employees into mentors that help each other grow.We unlock the full potential of the collective knowledge residing within companies and create truly self-learning organisations with high employee satisfaction, retention and productivity.  LOOP is what you would describe as a super-lean startup; we strive to be best at what we do, constantly improve and have fun on the way to success!

Read more about LOOP

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