Customer Success Manager

BoardClic AB Stockholm Full-time
Salary Competitive
BoardClic is fast growing SaaS start up with the mission to build sound companies and trust in leaders and help companies perform better. This digital platform offers Smart Assessments to Board of Directors, CEOs and other leaders – based on a user-centric design approach and data analytics. We are bringing Innovation, Science and Transparency into Corporate Governance, a universally hot area.

As a Customer Success Manager, you will work with our customers first hand – ensuring an A-class customer experience. You will be working together with rest of the team and customers alike with onboarding, user adoption, improve retention and overall success, whilst helping to collect data, case studies and product feedback.


Key responsibilities:

  • Increasing loyalty and satisfaction with our customers, and potential customers by engaging them early and often to make sure their needs are metContinuing the development of “client success factors” and identifying relevant metrics to optimize the ideal delivery process and its measurements

  • Acting as a “go-to-person” on BoardClic practices, offering as much knowledge to our customers as needed to make them excel in BoardClic usage

  • Working hand in hand with the rest of the team to promote the product, and complete product pilots

  • Working based on a “customer first”-agenda – understanding and empathizing with our customers on a level where they will wonder: “Who’s side is this person actually on?”

  • Gathering and analysing data and customer requests to help building and improving the product roadmap

  • will also from time to time plan and execute marketing activities together with sales and marketing team.

Requirements:

  • Previous experience in a customer facing role

  • Passionate about customers and sales

  • Analytical

  • Service minded

  • High EQ (patience, calmness under pressure, attentiveness)

  • Great organisational skills

  • High energy

  • Great communication skills and near-to-natively fluent in written and verbal Swedish and English

  • Entrepreneurial, self-starter personality with a can-do attitude

The role is based in BoardClic’s Stockholm office, hence being available for face-to-face interviews is a must.


What’s in it for you?

As a core member of our team you will be shaping the company’s future and culture. Your input will be valued, and your contribution will be recognised.

We expect you to be involved in major decisions and develop a genuine passion for the business, and the space of leadership as a hole. BoardClic was born on the back of an existing and well-established business, which allows for educational opportunities of the business space to simplify the learning curve.

We are currently a team of 10 people. Our office is located in the heart of Stockholm, in proximity to everything from the train station to the gym.


If you believe this is the right step for you, with all the fun and challenges it includes, please apply here or send your CV to people@boardclic.com and mark the application “CSM” . We will review applications continuously.


Should you have any questions, contact our founder and CEO Monica Lagercrantz at monica@boardclic.com, or Jacob at 072-311 80 80 or jacob@boardclic.com.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 7 benefits

Working at
BoardClic AB

BoardClic is fast growing SaaS start up with the mission to build sound companies and trust in leaders and help companies perform better. Our digital platform offers Smart Assessments to Board of Directors, CEOs and other leaders – based on a user-centric design approach and data analytics. We are bringing Innovation, Science and Transparency into Corporate Governance, an universally hot area.

Read more about BoardClic AB

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