Customer Success Manager

Salary Competitive
BuildSafe, one of Sweden's fastest growing B2B startups, is transforming the construction industry. By providing a powerful and user-friendly digital tool we help construction companies and real-estate developers build both safer and more efficiently. With a strong track record in Sweden and a growing customer base in the U.K, we now need to expand our customer success team. That’s why we need you. We are looking for a team player with an entrepreneurial drive to help our customers excel.

We are looking for a team player with an entrepreneurial drive to help our customers excel. Serving as the main point of contact you will be responsible to help our customers set- and follow up on their goals. You will work with the sales team to make sure that new accounts are on-boarded efficiently and that existing accounts have the resources, training and support necessary to achieve their goals. In parallel to managing accounts, you will act as a trusted advisor to the end users and their management to drive results and product adoption.

 

In short: you will be responsible to make sure our clients are getting the most out of BuildSafe!

 

The challenge:

You share our desire to transform a massive industry with technological innovation. You probably also find these questions quite intriguing:

  • How do you help companies with limited resources boost their performance while in parallel helping large multinationals with hundreds of construction sites to standardise and ensure compliance?

  • How do you successfully educate a conservative industry about the benefits of technological tools?

  • How do you educate people cross markets independent of their location?

If you’re up to the challenge you will not only help our customers save time and money, but also help them reduce risks and accidents!

 

What you’ll do:

  • Be the first point of contact for all non-commercial matters within your own portfolio of clients

  • Collaborate with sales to ensure proper implementation approach is in place to maximise new customer's success

  • Lead the on-boarding of clients and deliver up-to-date education on our offerings, both in person and online (mainly in Sweden but also supporting other markets)

  • Track usage data, net promoter- and health scores to identify low utilisation, and provide solutions to further drive customer success and expand customer engagement

  • Be the voice of the client - identify key factors for client success and communicate internally to drive product development

 

What you won’t do:

  • Close new deals or manage renewals (we have Business Development Managers for that)

 

Your profile:

  • You are a people's person who is passionate about helping customers strive

  • You have a bachelors degree in a relevant field of study

  • You are result-oriented and focused on building long-lasting customer relationships

  • Data interests you and you are keen on analysing it in order to find new growth opportunities. We use: our own CRM, Startdeliver, Intercom, Mixpanel, Google Analytics, Wootric and Pipedrive

  • You communicate effectively and with ease in both English and Swedish – the majority of you clients will be Swedish clients

  • You thrive in a start-up environment

We are looking to fill this position as soon as possible - so don't wait too long with your application via The Hub. Please connect your LinkedIn profile to your application. Looking forward to hearing from you! :-)

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Working at
BuildSafe

BuildSafe is the award-winning safety management cloud service for the construction industry. We help contractors and real-estate developers increase quality and safety in construction projects – while at the same saving them both time and money. BuildSafe is working with many of the largest brands in Sweden and has started expanding internationally. We are a young, energetic team pursuing the vision of building a global B2B SaaS company that will fundamentally change our industry. Join us! :-) We are a young and energetic team that loves to work with doers and team players. We believe in working hard together to achieve great results. It’s a fast-paced, high growth environment – so no days are boring. And of course, all work and no play is dull – so we always try to add some fun to the schedule.

Read more about BuildSafe

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