Customer Success Manager

Full-time, Stockholm
Monthly salary:

Competitive

BuildSafe is a rapidly growing B2B SaaS startup. We are looking for an exceptional Senior Customer Success Manager who wants to help us create a globally loved product. You will be an important asset from day one and will be in charge of forming your own role and recruiting junior staff.

View more about BuildSafe

Keywords

customer successSaaSSalesCustomer ServiceAnalyticsProduct

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BuildSafe is transforming the construction industry. By providing a powerful and user-friendly digital tool we help construction companies and real-estate developers build both safer and more efficiently.

We are an energetic team that loves to work with ambitious, curious and humble doers who are driven by defining and owning their own success. We are on the mission of creating a global industry standard – and we’re confident that it can only be done with a top-notch team delivering a first-class customer experience.

That’s why we need you. We are looking for a team player with an entrepreneurial drive to help our customers excel. Serving as the main point of contact you will be responsible to help our customers set- and follow up on their goals. You will work with the sales team to make sure that new accounts are on-boarded efficiently and that existing accounts have the resources, training and support necessary to achieve their goals. In parallel to managing accounts, you will act as a trusted advisor to the end users and their management to drive results and product adoption. In short: you will be responsible to make sure our clients are getting the most out of BuildSafe!

The challenge:

You share our desire to transform a massive industry with technological innovation. You probably also find these questions quite intriguing:

  • How do you help companies with limited resources boost their performance while in parallel helping large multinationals with hundreds of construction sites to standardize and ensure compliance?
  • How do you educate a conservative industry about the benefits of technological tools?

If you’re up to the challenge you will not only help our customers save time and money, but also help them reduce risks and accidents!

What you’ll do:

  • Be the first point of contact for all non-commercial matters within your client portfolio
  • Collaborate with sales to ensure proper implementation approach is in place to maximize new customer's success
  • Lead the on-boarding of clients and deliver up-to-date education on our offerings
  • Track usage data and health scores to identify low utilization, and provide solutions to further drive customer success and expand customer engagement
  • Be the voice of the client - identify key factors for client success and communicate internally to drive product development
  • Maintain, analyse and improve the delivery model for a specific customer segment

What you won’t do:

  • Close new contracts or manage renewals (we have Account Executives for that)

Your profile:

  • You have 3+ years of experience in account management, customer success, training and/or sales
  • You have a bachelor’s degree in a relevant field of study
  • You are result-oriented and focused on building long-lasting customer relationships
  • You have experience in analysing data, trends and client information in order to identify growth opportunities. We use: our own CRM, Intercom, Mixpanel, Amity, Google Analytics and Pipedrive
  • You communicate effectively and with ease in both English and Swedish – the majority of you clients will be Swedish clients
  • You thrive in a start-up environment

Perks & Benefits

Free beverages: Caffeine fix or friday celebration beer, we have got you covered
Located near public transit: Easy access and treehugger friendly workplace
Social gatherings and games: Hangout with your colleagues
Paid vacation: Go get that tan!
Pension plan: We take care of you, even when you are old and wrinkly
Maternity / paternity leave: Kids are the future, go spend time with them

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