Hermine Hold is a Stockholm based brand on a mission to disrupt the world of hair accessories. Our goal is simple: to help strong, independent women around the world add that extra bit of flair to their hairstyles, outfits, and everyday lives. We are truly passionate about being on the customers side and creating an outstanding customer experience for our #HermineHeroes. As a part of our tightly knit team you will impact the customer and the success of the company on a daily basis
Are you a customer support hero that want to be part of making a mark on the fashion- and accessories industry?
Hermine Hold is growing and we're currently looking for a part-time Customer Support Agent.
The Customer Support Agent consists of two major areas. Handling communication with customers via e-mail, social media, chat and secondly keeping our way of working up to date with tasks such as translations, improving processes, updating our helpcenter etc.
We are truly passionate about being on the customers side and creating an outstanding customer experience for our #HermineHeroes. As a part of our tightly knit team you will impact the customer and the success of the company on a daily basis.
This role can be a great start for developing within the company.
We believe you:
Have excellent communication skills in Swedish and English
Have previous experience with customer service
Are keen to learn and willing to take initiative
Are self-motivated, fearless and have a great desire to contribute to the team and spread a positive atmosphere around you.
Please apply with your CV and cover letter as soon as possible as we're interviewing candidates continuously.
Start date: To be discussed
You're welcome to reach out to us with questions - we look forward to your application!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.