Customer Success Professional

Membrain.com Stockholm Full-time
Salary Competitive
I en värld där det handlar om att springa fort hjälper Membrain istället säljteam att bli mer effektiva. Traditionella CRM fokuserar på datainmatning & rapportering. Vi hjälper människor att lyckas. Med flertalet priser, Top Performer i 4 kategorier av G2.com, kunder i 80+ länder. Membrain, The Sales Enablement CRM, är valet för team som arbetar med komplex b2b-försäljning. Verkar det rätt för dig? Låt oss träffas och se hur vi tillsammans kan utmana gamla mönster!

Rollen vi söker är placerad i Solna, Sverige och du kommer att i hög grad arbeta med svenska kunder, men då rollen även har stora internationella inslag följer resten av annonsen på engelska.


Vi söker helt enkelt någon som vaknar på morgonen och vill göra skillnad för sina kunder! Är det här du? :)


Mission

  • Quickly provide qualitative responses to customers questions

  • Proactively engage customers in meetings with our consultants

  • Assisting with data import and product setup tasks

  • Keep track of customers' use of our software


Output

  • Average response time to customer questions in less than 1 hour

  • Achieve a Net Promotor Score (NPS) of 50, or higher

  • Performing customer reviews to maximize adoption, expansion and retention


What we offer

  • Dynamic market

    The sales technology space is exploding, and you will work in a fast-paced market with plenty of innovation!

  • Ambitious team

    You’ll work hard with our Customer Success team to deliver our brand promise: increased sales effectiveness for clients.

  • International work environment

    You will collaborate daily with colleagues across North America, Vietnam and Europe using video conferencing technology.

  • Growth

    You’ll be getting both external and on-the-job training from your colleagues, and your career will grow along with the company.


Qualifications

To get this job, and to be masterful at it, you'll need the following:

  • Be located in Sweden

  • Fluent in Swedish and English in writing and verbally

  • Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation.

  • General tech-savviness and the ability to use modern software tools

  • Skilled in Microsoft Excel to manage data imports

  • 2+ years of work experience in a customer success/support role

  • High empathy and a customer service attitude


Our values

We believe that work becomes meaningful when it helps us grow - as individuals and professionals - and makes our world a better place. We also believe that teams with purpose and passion can move mountains!

  • Don’t go with the flow

    The law of least resistance leads to mediocre experiences. Challenge the norm; find new ways of doing things and new solutions to problems.

  • Keep your promises

    Do what you set out to do, keep your promises, and never blame others, or circumstances. By doing so, you will gain the respect of others and build trust - upon which relationships are built.

  • Always improve & innovate

    What is good enough today will not be sufficient tomorrow. For you and our company to grow, you must continually improve your skills and relationships.


Learn more here: https://www.membrain.com/values-and-mission


Benefits

  • The "Think Big" day

    Once a month, we want you to take a day off your normal duties to freely think about one specific challenge and create ideas on how it could best be solved, for the benefit of our customers.

  • Paid education, books, and audio book subscription

    To improve our skills and expand our minds, we need to read and listen to books and attend education. Hence, we'll pay these expenses for you.


If this excites you! Reach out via The Hub and let us know!


Want to learn more about Membrain? Visit:

https://www.membrain.com


Working at
Membrain.com

With clients in over 80 countries, Membrain is the #1 Sales Enablement CRM for teams working with complex B2B sales. The software provides sales professionals with continuous guidance through the entire sales process, while enabling sales leaders to coach their team to a higher level of performance. Membrain has won multiple awards, including the Top Sales Awards and is ranked as a Top Performer by G2Crowd in four categories. We believe that work becomes meaningful when it helps us grow - as individuals and professionals - and makes our world a better place. We also believe that small teams with purpose and passion can move mountains!

Read more about Membrain.com

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