Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable. We are looking for an Operations Specialist, who can manage supply in Gothenburg, which means training and coaching hundreds of new drivers. This is one of the key roles in Bolt in any city. Get in touch and let’s talk!

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are looking for an Operations Specialist, who can manage supply in Gothenburg, which means training and coaching hundreds of new drivers. This is one of the key roles in Bolt in any city.

What you'll be doing:

• Support all Bolt's business operations in Gothenburg

• Keep high-quality customer support for riders and drivers

• Create loyal fans by showing them we really care

• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support

• Be a key player in building a support team in a challenging growth environment

• Onboard new drivers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process

• Train, manage and monitor drivers and cars to ensure a high-quality service

• Figure out the logistics of how many drivers are needed where and when

Requirements:

• You have 2-3 years of experience in sales / analytical position

• You're a great communicator

• You have a data-driven analytical mindset (Excel skills)

• You're a hustler, not stopping after 20 obstacles a day

• You have excellent spoken and written English

• You're passionate about new technologies and ride-sharing

You’ll get extra credit for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company

• Experience in product launches or running a business

Benefits:

• Motivating compensation – motivational base pay and company stock options

• No corporate BS – we’re moving too fast for that

• Amazing personal growth experience at one of the fastest-growing startups in Europe

• Working with a motivated and talented international team, plus regular team events

• Flexible working hours – as long as you get the work done

• Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognise that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.

Did we spark your interest? Get in touch and let’s talk!