Our customers are global businesses with offices in over 100 countries. Your role responsibilities will commence once the customers are onboarded on our platfor. You will work closely with key stakeholders in the customer organisation, you will drive changes within the customer organisation, focusing on driving transactional revenue through the customer journey, to increase product usage and understanding.
Be the primary owner for the customer relationship from the point of sale, demonstrating success by achieving/exceeding account objectives such as transactional revenue and product usage.
Be responsible for:
- Overall customer experience (delivery, customer support, and retention) for your accounts
- Train customers on how to use and deploy the Gelato system within their organizations
- Performance objectives and customer focused strategies to achieve sales targets
- Account retention, renewal, and overall user satisfaction, advocating for product enhancements within Gelato on behalf of your customers
- Cross and upselling as we widen our product portfolio
Perks and benefits
This job comes with several perks and benefits
Near public transit
Easy access and treehugger friendly workplace.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Equity package
Want to be a partner? Look no further.
Central office
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Maternity / paternity leave
Kids are the future, go spend time with them.
Healthcare insurance
Break a leg! Seriously, we got you covered in our company healthcare plan.
Working at
Gelato
