ftrack is a scalable cloud-based project management solution used in the media & entertainment industry to help teams meet the ever-increasing demands of creative production. Today, ftrack has thousands of users in over 60 countries working in animation, feature film, episodic TV, marketing & advertising, industrial design and virtual reality projects.

In this crucial role for ftrack in United States, the ideal candidate will be involved in customer support and wear many hats in a fast-moving industry. This is a newly created role for a bright and enthusiastic individual to be the first permanent hire in Los Angeles, California.

The role requires customer centric skills to please prospects and clients, being the dedicated contact for queries relating to product support, client relations and sales for the North American market. 

Key responsibilities

• Manage relationships with ftrack users in North America
• Proactively engage with clients via face-to-face meetings, video conferencing and online communities
• Gain a deep understanding of ftrack features and the comparisons of competing and related products
• Provide on-site and remote training as required
• Demonstrate features to prospects and clients
• Help educate prospects and clients into best practises and to make the best use of ftrack
• Assist and contribute to solving support related queries

Requirements 

• Taking ownership of client engagement in United States
• Working experience in post-production relating to CG or VFX with strong knowledge of 2D and 3D workflows
• Friendly and approachable personality with excellent presentation skills
• Ability to travel to client facilities, trade shows and user groups
• Capable of prioritizing and responding to queries in a timely manner
• Ability to work independently and collaboratively with distributed teams
• Based in California, preferably in Los Angeles

Desirable 

• Working knowledge of ftrack in production or similar.
• Knowledge of high-end creative software: 3ds Max, Maya, Nuke, Cinema 4D, Houdini etc.
• Exposure to working for a software company or production environment
• Interest in Agile methodologies

If you would like to apply for this role, please attach your CV, a short intro, salary expectations and notice period