Technical Customer Success Manager

Hello Ebbot AB Stockholm Full-time
Salary Competitive
Don't worry! An AI company looking for more human workers doesn't mean anything. Hello Ebbot has been doing so well that Jeff, our Technical Customer Success Manager, has been pleading for backup for a while now. Join our fast paced journey if you're looking for a broad role in the perfect equilibrium between technical expertise and human connection. We need someone who truly understands the customer journey and at the same time has some technical skill in Python.

The Role

A Technical Customer Success Manager at Hello Ebbot manages the customer journey after a partnership has been established with a new client, and they lead the construction and personalization of our service.

  • They quickly get a grip of the customer's situation, and consult on the most efficient way to handle their customer interactions through our chatbot.

  • They project manage the clients to keep deadlines and provide technical documentation needed to complete their project.

  • They combine use of our own chatbot tool ebbot.app and Python programming to create an amazing chatbot for the customer based on previous conversation with them.

  • They work closely with the development team on managing and improving the product

  • They maintain great relationships while continuously supporting and developing their client's chatbot through testing and feedback. They also use the feedback to come up with more efficient ways of using the tool in the future.


We think you are a person who...

  • Has worked in Customer Service

  • Has previous experience or is self-taught in object oriented programming

  • Has a widely ranging technical interest and understanding

  • Loves to learn and proactively take on new challenges and tasks

  • Has great understanding of the customer journey

  • Is confident enough to set clear expectations from the start while making sure that customers always have the information they need to make informed decisions.

  • Has great written communications skills in the Swedish language

For more information or questions please contact us at oliver@ebbot.ai

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Wellness
Wellness

Strengthen your body with office yoga and handstands or leave your body in good hands by our masseuse.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Working at
Hello Ebbot AB

Hello Ebbot is a rapidly growing company that helps companies automate and free up time through conversational AI. Our service, Ebbot is an intelligent chatbot driven by AI / Machine learning. Ebbot can work everywhere: from Customer Service departments to HR, Helpdesk, and Sales. Hello Ebbot as an organisation combines communicational consultative expertise with technical pioneering in the NLP / AI space. We believe in human connection and se AI as a tool for us to thrive rather than a replacement. Understanding the customer journey is crucial to deliver a sustainable technical experience when interacting with a chatbot. That's why we think our background makes us the perfect partner. We're building the world's best chatbot and we need talented people joining us on this amazing voyage. Feel free to get in touch!

Read more about Hello Ebbot AB

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